Grab is a fast-growing tech startup focused on travel e-commerce. We are the largest airport e-commerce platform in the world, allowing customers to order food and other products from their phone in the airport and then avoid the line at pick up.

Our goal is to expand as fast as possible in order to offer customers the mobile convenience they expect everywhere they travel. We've received great feedback from our customers and partners so far, and we're always striving to improve our product to delight customers in ways they don't expect.

Grab is a small but experienced team that values respect for each other, our customers, and our partners above all else. We're building a platform which transforms airport commerce and seek teammates who share the bold vision.

The Job

The Partner Success Lead role is a unique opportunity to drive the on-boarding process of new partners and their stores. This critical role reports to the Chief Experience Officer and directly correlates to growing our network.

This is an intense business side startup role, and this person will work with senior leadership in operations, technology and training. This role will have direct responsibility for the growth of the Grab business in many markets.

This remote role will help oversee the launch and ongoing operation of mobile ordering and self-order kiosks at airports across the world.

The ideal candidate lives in the Houston market with easy access to Grab's headquarters in EaDo.

Requirements

  • Strong organizational and communication skills
  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) "I bust my ass because I love it" approach
  • A willingness to be “in the trenches” working with our concession partners at airports as needed
  • Love for travel and mobile e-commerce preferred


Benefits

  • Flexible vacation policy
  • Stipend towards health, dental and vision insurance
  • Equity (ESOP)